Frequently Asked Questions
Everything you need to know about your Memo Paris olfactory journey.
Are Memo Paris fragrances authentic and original?
Yes, all products purchased through our official online store are 100% authentic. Each fragrance is crafted in France using high-quality raw materials and housed in our signature illustrated bottles.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Delivery times vary by region, generally taking 3-5 business days for domestic orders and 7-14 business days for international destinations.
Can I return a fragrance if I don't like the scent?
To ensure the quality and hygiene of our products, we only accept returns on unopened items in their original cellophane wrapping within 30 days of purchase. We recommend purchasing a discovery set or samples before committing to a full-size bottle.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your perfumes vegan and cruelty-free?
Memo Paris is committed to ethical practices. We do not test our finished products on animals, and the majority of our fragrances are formulated without animal-derived ingredients.
How should I store my perfume to ensure it lasts?
To preserve the integrity of the scent, store your bottle in a cool, dry place away from direct sunlight and extreme temperature fluctuations, such as a bedroom drawer or cabinet.